Some teams are winners. Others never quite make it. Pundits debate the reasons endlessly. For me, the main factor is leadership style.
Like many parents, I watch my children playing sport. When kids are young they need lots of advice. Most coaches start off with a directive style.
Posted in: Business Growth, Leadership, Performance, Teams, Team Building
In one of our publications, Three Steps to More Referrals, we discuss the fact that most clients who receive great service are happy to recommend you – yet industry figures suggest that only 20% actually do.
Why is this? Well, the simple answer is that in most cases companies just don’t ask. We always ask for referrals. They make good business sense.
Posted in: Business Growth Transformation, Business Growth, Customers, Customer Referrals
